So you got a negative home inspection review online from one of your customers. It may happen to everyone, but that doesn't necessarily make it any easier to handle. A negative review isn't the end of the world, but it can impact your business — especially if it's a chronic problem that continues to plague you. Part of reputation marketing means thinking like a customer, so keep the following tips in mind when it comes to addressing a negative review online. Respond Quickly Ignoring the client will make it look as though you don't care about customer feedback at all. Customers are paying attention to the other side of the story when it comes to complaints, so send a message that you're listening by publicly responding. When it comes to words you use, remember that stock responses to feedba...Read More
As a home inspector, what is your level of reputation in the marketplace? Is it at the very place you desire it to be, the top of the game or is your brand obscure? Reputation offers much more than prestige; it is a real source of sales. Home inspectors can benefit a great deal by focusing their marketing strategy on meeting this goal. So, What is Reputation Marketing? In the previous decades, reputation was built through word of mouth. That is, information about a product was passed by customers to others verbally. Today, the internet has taken over. Ninety percent of final buyers first consult the internet before making a purchase. The primary thing they look for are the comments by another consumer on their experience with the company, brand or store. Reputation marketing, therefore, is...Read More
Reputation Marketing vs. Reputation Management Home inspectors make a living based on their trustworthiness, so they don't necessarily need to be told that reputation marketing and management is important. Between word-of-mouth and online reviews, it's clear they need to be careful how they come across to people. But there's a difference between managing a reputation and marketing a reputation, and the distinction can give you the edge when it comes to home inspection marketing. What Exactly Is Reputation Marketing? Reputation marketing refers to actively and strategically using satisfied customers to get more business instead of relying on traditional word-of-mouth to make its way around town. The more these reviews are featured and promoted, the more likely it is you'll get the exposure ...Read More
If you want to learn how you can effectively market YOUR reputation, download our FREE Complete Training Webinar Audio now! This valuable guide is a must in Reputation Marketing for Home Inspectors.
The 50-minute audio will guide you in: